![]() ![]() ![]() Stop in today to see how we can help you take your riding to new levels this year. We want you to be as satisfied with your new products as you are with your shopping experience. And we believe we have just the right knowledge and gear to find that perfect fit. We stand behind everything we sell, whether it be a new bike, a helmet to protect what’s important, or something as simple as socks to keep your comfortable. In the case of incorrect ordering and undisclosed reasons for return, a credit or exchange may be issued and the customer will be expected to pay the return postage costs.Īll returns must be accompanied by a completed returns form and a copy of the original invoice.Takoma Bicycle Policies, Returns and Shipping 100% SATISFACTION GUARANTEE At the very latest we will refund your money within 28 days from the day we receive your returned item. We will then advise on how to proceed with the return.Īll refunds will be given as soon as possible, and usually take the form of a refund transaction onto the card used for the original purchase. If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. You have 30 days from receipt of the faulty item to notify us of your intent to return it and a further 30 days in which to do so. We will then advise on how to proceed with the return. If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.įor large items such as bikes, trainers and associated large / bulky accessories and wheels, we reserve the right to charge a re-stocking fee of 5% to cover our administration costs. The item(s) must be returned in its original packaging with all labels and tags and with all enclosed documentation. In the case of cycling shorts please ensure that underwear is worn when first trying them on. * Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. ![]()
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